How To Fix ADT Reporter Failure
ADT reporter failure on an alarm system generally means a problem with the alarm system’s communication with the monitoring station. If you have a Honeywell Lyric Controller and are experiencing ADT Reporter Failure, stay cool and read this post to the end for instructions on how to resolve the issue. Before you do anything else, you might want to acquire a piece of paper and jot down some ideas.
How does ADT Reporter Failure Occur?
When the Lyric System is unable to transmit a report to AlarmNet using the active communication line within the time frame specified for the Old Alarm Time setting, a Reporter Failure issue occurs. The panel will beep once every minute once the system enters Reporter Failure, and “Reporter Failure” will be visible. No matter how the system is now armed, this will happen.
Any key can be pressed to stop the beeping. The problem can be completely resolved by establishing a suitable communication path and then arming and disarming after the panel has successfully communicated. The problem will recur whenever the Lyric does not receive an acknowledgment of a report to AlarmNet. You must provide a working communication path for the system to permanently solve the issue.
A Reporter Failure also occurred, as indicated by the “E354 Fail to Communicate” message in the system’s Event Log.
How do I fix my ADT failure?
In order to your ADT reporter failure and prevent future occurrences, follow these three steps;
1. Make sure you have a stable communications
You must establish a stable communication path to ensure that your system never displays a Reporter Failure status again. Consider adding cellular as a backup communication method if you solely use IP. Look to see if there was a service outage in your location and if your system already uses a cellular connection.
Have your monitoring company determine whether your system receives sufficient cellular signals. If it isn’t, think about including a cellular antenna or amplifier. Keep in mind to set the appropriate Communication Path as previously mentioned in this FAQ.